The homes of Thai farming community, the tight-packed apartments of Singapore, the crowded streets of Hong Kong and many, many more locations in between, each is a place where a small but very special jar of red-and-white will enjoy an importance far out of proportion to its dimensions. Tiger Balm is a cultural landmark, a generational milestone shared between thousands and thousands and it is a demonstration of successful brand affinity within the same sense of presence and reliability.
One can feel its cultural presence. The tickling aroma, the familiar texture of the ointment and the unmistakable jar that may be found in the handbag of grandma or in the medicine cabinet only needs be mentioned at the sound of Tiger Balm to bring powerfully evocative sensory associations to many Asians. It is not simply a product, but an in-built substance of everyday affairs, and family nurture. Using it can be a comforting ritual, parent consoling a child, colleague alleviating a stressful work day, a traveler about to go on a journey. This extreme penetration into individual daily routines and care giving behaviors turns it into a brand and a cultural state of well-being and commonality.
It is on this cultural presence that its phenomenal brand recognition is based. The graphic image, the strong red background, the powerful tiger logo, the crisp white text- feels familiar even on surface level, and is one of the most easily recognizable in the area. One needs not translate it. When one sees that jar on a pharmacy shelf or in a convenience store or in the hand of an individual automatic identification can be realized. It is not a mere passive identification, shoot full of decades of associations: trust, tradition, instant physical recognition, the reassuring guarantee of a familiar ritual. It is a local, comprehensible and trusted brand, no matter the country in the Asian mixed territory.
This is something that is reinforced by visibility of the brand. Tiger Balm is almost everywhere in the region of Asia, be it in the traditional or modern retailing channels. It is available, in the oldest family-owned drugstores ("mama papa" shops) that have carried it since the 1960s, to the brightly-lit shelves of international airports duty-free shops and the sleek walls of large supermarket chains. This availability across the board is not merely logistical distribution, but works to strengthen the permanence of the brand in the community, its stability. It stands, it is always present, in a fast changing world.
Moreover, Tiger Balm is effortlessly slotted in place in social practices of the area. No travel kit is complete without it, it is an item commonly taken home as a souvenir after a visit to another country (at least, the big, distinctive tins), and in offices and homes it can be shared. Such societal dispersion makes it organic and increased substantially. The action of sharing a jar turns into a form of social responsibility, which further engraves it into the social discourse and elevates brand endorsement between people.
Another strength of the brand is that it is very flexible and yet remains very original at the same time. At the same time as being very steeped in tradition, its appearance in more recent contexts sleek retail locations within airports, a range of package variations in both contemporary and vintage context, and application to urban wellbeing regimes offers it some contemporary elements that do not compromise its user base still very much rooted in traditional culture. Such equilibrium between tradition and modernity is very important in staying relevant generation after generation.
To summarize, Tiger Balm does not have to say anything to generate great success in Asian market because the story about a brand becoming a part of the culture gives such a strong argument. Its unprecedented awareness, depending on its conceptual image and forty years of continuous existence, cannot be discussed outside its complete entrenchment into the everyday routine, family life, and sensory perceptions of existence in Asia. It is a brand that spells not only in the vision or even smell, but in the heart it resonates in a distinctive kind of cultured appeal, which remains persistent. The small red and white container is an icon that is fully recognizable and has easily penetrated the life of the Asian people as it is.